Email is not an secure method to send private information, and we cannot 100% reliably verify the identiy of the sender.
This is a self-service platform, as laid out in our terms of service. You are responsible for all updates to your account. If you have a paid membership with PayPal, you can manage payments directly from PayPal. Credit card paying members will see a membership section in their account settings with settings to cancel payments.
In addition, deleting your account will terminate any payments regardless of which payment method you used, so feel free to use that as a simple way to cancel. Uninstalling our apps has the same effect on subscriptions as long as you subscribed from the app. If you you subscribe from web, uninstalling the app will not terminate membership.
Those with suggestions, comments or any other inquiries unrelated to their account, feel free to reach out to us anytime.